In the very rare occurrence that a problem arises with one of our hair products that cannot be resolved through a care regime, we will make every effort to resolve the problem.

The steps to determine if there is a genuine problem - and how to resolve it - are as follows:

1. Contact our customer service within 7 days of receiving your order to initiate a refund/exchange request or simply visit our Lagos Showroom.

2. Depending on the situation, we may ask you to send photos of your hair problem.

3. The hair must NOT have been installed, coloured, cut, or altered in any manner

4. If the hair is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

5. The hair must be in its original bundle and not untied at the top.

6. The hair must be in its original packaging.

7. Returned packages must include a copy of the original invoice.

8. Shipping and handling are the responsibility of the customer.

9. Merchandise must be physically received at our Lagos Showroom and assessed prior to a refund being granted.

10. In order for us to determine if your purchase warrants a replacement, the entire purchased amount of hair must be returned back to our Lagos Showroom.

​We assess each situation on a case by case basis.

All costs incurred to return the product back to us are the customer's responsibility.

We do not offer returns or exchanges for customised hair products.

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